TETI newsletter | April 15, 2025

Viagogo Under Fire, Masters Ticket Resale Chaos, Pistons Restrict Knicks Fans, Coldplay Opens Tech-Forward Kai Tak Park, Coachella’s New System Shines, CALM Launches Phone-Free Gigs

April 15, 2025

TETI newsletter: The Event Ticketing Insider

No bullshit, fresh news only

Stay tuned with the latest developments in the event ticketing sector, covering industry news, technological advancements, and market trends.

FanFair Alliance has launched a comprehensive investigation into Viagogo's practices, documenting multiple alleged violations of consumer protection laws. The investigation revealed instances of speculative selling and various breaches of consumer legislation. The alliance has compiled extensive evidence and is calling for stricter enforcement of existing regulations in the secondary ticket market. (Reading time: 3 minutes)

Augusta National's recent move to consolidate and control its ticket resale market has led to significant disruption for fans attending The Masters. The new system, aimed at eliminating unauthorized resales, has resulted in numerous ticket cancellations and denied entry for legitimate ticket holders. This development marks a significant shift in how major sporting events are approaching ticket distribution and resale control. (Reading time: 4 minutes)

🎯 Event Management Strategies

The Detroit Pistons have implemented a innovative geographic restriction strategy for playoff ticket sales, limiting purchases to in-state residents only. This strategic move aims to maintain home-court advantage by ensuring a stronger presence of local fans. The decision has sparked discussions about the effectiveness and fairness of geographic ticket restrictions in professional sports. (Reading time: 3 minutes)

The suicide prevention charity CALM is pioneering a new concert experience format, featuring phone-free intimate performances. This innovative approach focuses on creating more meaningful connections between artists and audiences while supporting mental health initiatives. The strategy includes specialized ticketing procedures and enhanced security measures to ensure compliance with the phone-free policy. (Reading time: 3 minutes)

🤖 Tech & Ticketing

The $3.84bn multipurpose complex in Hong Kong debuts with state-of-the-art ticketing technology, including facial recognition entry systems and blockchain-based ticket verification. The venue's smart ticketing infrastructure represents a significant advancement in large-scale event management and security. (Reading time: 4 minutes)

Monumental Sports & Entertainment is implementing an AI-powered digital art experience alongside traditional pieces, featuring interactive displays that respond to crowd movement and engagement. The integration includes smart ticketing features that allow visitors to access exclusive digital content and AR experiences through their mobile devices. (Reading time: 3 minutes)

The proposed expansion would increase capacity to 56,500, making it England's eighth-largest stadium. The plan includes implementation of new digital ticketing systems and improved access control technology.

The festival's new ticketing system successfully handled over 250,000 attendees across two weekends, featuring enhanced fraud prevention measures and a seamless digital experience.

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